VFUN Login historyVFUN FAQ
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Please send the information as detailed as possible to "report@wellbia.com". If you do have the hacking tool file, please also send us a ticket and attach the file. We will do our best to take a fast action and prevent any kind of abuse.
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The game you have have the issue with (C9 in this case)
Exact error code
"xigncode.log" file in C9/XIGNCODE_GP (C9: The directory folder where you have installed the C9 client)
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Please try to turn off the firewall and anti-virus program, and try to force update the Xigncode by deleting C9\Xigncode_GP folder. If you encounter any issues while downloading the Xigncode patch, please click 'Check' button on C9 launcher.
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This error code will output when loading the XignCode security program goes unsuccessful. Below are the guides to resolve this issue.
Update your anti-virus program to the latest version
Properly turn off or uninstall your anti-virus program before gameplay.
When the game runs after turning off/uninstalling your anti-virus program, please send the name, version and other detailed information of the program to "support@wellbia.com" so that we can update our security program.
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This error code will output when a suspicious program is detected on your PC. Below are the guides to resolve this issue.
Terminate running third-party or unnecessary programs. Scaning the PC via anti-virus program.
Go to directory folder where you have installed your C9 client and delete "xmag.xem" file in C9\Xigncode_GP folder.
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This error code will output when the XignCode program has blocked the PC for past suspicious activities such as using illegal programs or Proxy. Please submit a ticket with the information below.
Exact Error Code
"xigncode.log" file in C9/XIGNCODE_GP (C9: The directory folder where you have installed the C9 client).
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The game installation files may have been corrupted during the downloading process. Kindly re- download the game client installer from the download section of the website.
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Please try to temporarily disable any running anti-virus programs and reconnect to the game. If the issue persists, kindly record a video of the issue and send it to us by submitting a report through our Direct Inquiries Page. All responses regarding your ticket will be sent to the email address which you used to register your game account.
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The game installation files may have been corrupted during the downloading process. Kindly re- download the game client installer from the download section of the website.
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The game installation files may have been corrupted during the downloading process. Kindly re- download the game client installer from the downloads section of the website.
