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VFUN | VALOFE Platform

VFUN FAQ

  • When you purchase goods in-game, network environment, store’s payment process, recognition error on your card, and others may cause payment failure. If you have inconvenience with the payment errors, please check the problems below. If you have any other problems on this kind of error, please request 1:1 consultant service of our customer center

    Typical payment error Case:

    1. Unstable network connection, unstable internet environment or problems from being connected on WIFI
    2. Recognition problem of card ID – could be solved by registering other card.
    3. Incompatible credit card for international order – Visa card is more stable to payment.
    4. If you exceed the limit of payment – check the expenditure per use on telecom and card payment limitation.
    5. If you use minor data charge or mobile prepaid card – ask customer service to telecom.
    6. If the store judged it dangerous payment – contact the store and ask for support.
  • We are sorry to announce you that in case of Apple store(I-tunes), we are not able to help you immediately because they don’t make us authorized to treat your payment information and processing. When you make purchase but didn’t provided, please request [withdrawal purchase] first via I-tunes upon the payment to goods not received. If Apple mail to decline your request about the payment, request 1:1 consult with completing articles below.

    [Request]

    1. The name of the character and its server name
    2. The date of purchase
    3. Goods you claimed
    4. The number of order
    5. Details / attach screenshot: of e-mail declining your request from Apple and purchase receipt of it.

    [How to check purchase receipt on Appstore]

    1. click I-tunes and log in
    2. Choose your account
    3. Click [see all] on purchase record
    4. Select the game and screenshot [purchase record[(list) and [specific order record] then request 1:1 consult of our customer center with the screenshots

    [how to enclose screenshots]
    select [start]-[All program]-[Assistant program]-[paintings]-[operation] – [all programs -> Assistance program -> "Paint"  -> Import those images into Paint -> Save as - > Change to JPEG "file format JPEG".

    Using image attach function when you request 1:1 consult.

    ※ if you use the lower version of internet explorer, attach function could be failure so search Chrome on NAVER or DAUM – download and use it to connect our customer service page.
  • The network environment and payment process of the store at the time of purchase goods sometimes make delay of delivery goods with late approval message. We kindly ask for your patience for a moment. If the situation is not solved, you can get help by requesting 1:1 consult. We can send it out or cancel the purchase. Refer to the articles below to get help.

    [Request]

    1. The name of the character and its server name
    2. The date of purchase
    3. Goods you claimed (if you want the feedback of multiple purchases, make the list each of it)
    4. The store you used: (Google)
    5.store account: (Google)
    6. The number of order: Google – GPA 0000-0000-0000-00000
    7. Request: (proceed or cancel the purchase)
    8. Details:
  • If you want to cancel and get a refund of the payment, you can can withdraw the purchase within 7 days without fee. however, we have to ask excuse that the product applied immediately, used already or got optional benefits (event or else) are may limited to cancel. cancellation of the payment can be accepted by request 1:1 consult. We will reply your request as soon as possible with verifying yours.
  • Please set a password on purchase to prevent payment by mistake or by other person without your consent.

    [How to set the google play purchase password]

    Select menu icon on upper side –> Settings –> Check identification on purchase –> Check every purchase in this device –> Set password.
  • It is test payment for checking payment method is valid just for the first time. Please note that it is not a permanent purchase, after a certain period, it will be refunded automatically.
  • This issue is not caused on the game side. Regarding this issue on pending payment status, please contact your respective market (Google/Apple) Support to for them to provide you assistance.
  • Purchased Thorkai Package and Velzeroth Blessing goes to your inventory.

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