VFUN FAQ

• Q. What are the payment methods for purchasing G-coins?
  There are multiple platforms such as the following:
  -PayPal
  -CreditCard
  -PaySafeCard
  -Paymentwall
  -Razer Gold
  -Playerize
  -Cherry Credits
  -Xsolla
  -Karma Koin

• Q. Do you accept Credit Cards?
  Yes, all credit card information will not be kept and will remain as your own private information.

• Q. Can I make a refund?
  VALOFE will not issue a refund under any circumstances. Please read our Refund Policy for more information.
  
  Link: https://billing.valofe.com/main/refund_policy.asp

• Q. I am having an issue with the in-game shop, what do I do?
  If you have an issue quickly report your situation to Support Ticket
  Make sure to let the GMs know about the situation.

• Q. Can my computer run Riders of Icarus?
  MINIMUM SYSTEM REQUIREMENTS:
  OS: Windows 7 (SP1)
  Processor: Intel Core i3-2120 @ 3.3GHz or higher / AMD A8-5500 @3.3GHz or higher
  Memory: At least 4 GB RAM
  Graphics: GeForce GTX 260 (1GB) or better / Radeon HD 7670 (1GB) or better
  DirectX: Version 9.0c or higher
  Network: Broadband Internet connection 
  Hard Drive: At least 30 GB of free space 
  Sound Card: 16-bit Sound Card
  
  RECOMMENDED SYSTEM REQUIREMENTS:
  OS: Windows 7 (SP1) or later 
  Processor: Intel Core i5-2500K @ 3.3GHz or higher / AMD FX-6200 @3.3GHz or higher
  Memory: At least 4 GB RAM
  Graphics: GeForce GTX 460 (1GB) or better / Radeon HD 6870 (1GB) or better
  DirectX: Version 9.0c or higher
  Network: Broadband Internet connection 
  Hard Drive: At least 30 GB of free space 
  Sound Card: 16-bit Sound Card
  
   In addition you can click on the “Can you Run it” tool to test your system to see how it stacks up to the minimum specifications.
  
  Or contact the Support (https://vfun.valofe.com/customer/inquiry)

• Q. Better a wired than a wireless connection
  A wireless connection can become difficult to troubleshoot due to potential interference from radio signals or the environment. Sometimes this will cause lag or intermittent connection issues. Connecting to a wired (Ethernet) connection will not only help us eliminate a troubleshooting step, but will also make a connection more stable.  
  If you have both wired and wireless connections available, you can prioritize your wired connection by performing the following steps:
  Windows 7 (https://support.microsoft.com/en-us/help/2526067)
  
  Or contact the Support (https://vfun.valofe.com/customer/inquiry)

• Q. Clicking the "Play" button does not launch the game
  If you are receiving a continual circular loading animation after clicking "Play", then you will need to:
  -Re-launch the Nexon Launcher.
  
  -Log out of the Nexon Launcher by clicking on the small arrow near your profile portrait, and click "Exit."
  
  -Re-open the Nexon Launcher and enter your account credentials to log in.
  
  Or contact the Support (https://vfun.valofe.com/customer/inquiry)

• Q. Getting a Process List
  Getting a process list will help us see what programs you are running that may be interfering with the game. Please follow this simple guideline to get a process list and send the results to us. 
  Press the Window Key
   
  Type cmd in the search bar and click "Ok". you will see: 
  EN_Cmd_1.png
   
  Highlight and copy the following text: tasklist /v > "%USERPROFILE%\desktop\Process.txt"
   
  Paste this into the cmd window (black box with white letters) by right-clicking and selecting "Paste". Do not use the Ctrl+V shortcut as it will not work!
  EN_Cmd_2.png
   
  Press Enter
   
  Wait 10 seconds while a text file with the Process list is created. 
   
  You should find a Process.txt file on your desktop. 
   
  Attach Process.txt when you reply to the ticket. NOTE: Please do not paste the plain text into the ticket.
  Or contact the Support (https://vfun.valofe.com/customer/inquiry)

• Q. What is the difference between Icarus Global and SEA
  In Icarus SEA we are only supporting languages below:
  - English
  - Taiwan (Simplified Chinese)
  -  Thailand
  
  In overall difference, we are going to support most of the countries in the below:
  - Taiwan
  - Thailand
  - Indonesia
  
  Most of the updates, contents and events will be thought well and well executed based on the supported langauges and countries. We will still celebrate ICARUS DAY as it is the only the same update or event for every Icarus Service.
  
  Unlike Global, the Connection satability for ICA SEA will be no problem.
  - As we know, Global has a lot of servers that we need to maintain and make sure the connection from each country will not be a problem. But there are quite few problems in connecting in Global. For example:
   -  You lived in Egypt and the only close country or server that you can join in is in EU. Egypt players still experience High pings and lag.
  
  In Icarus SEA, we will promote the stable connection where all servers will be on spot that the SEA Players can have a good game experience in-game without complaining about lag and disconnection from the game.
  
  With this, the connection is focus on only 1 server and can maintain good connection between the hosting and server.
  
   

• Q. What are the regions currently serviced by ICARUS SEA?
  Below you will find a list of all regions currently serviced by Riders of Icarus:
  - Thailand
  - Taiwan
  - Indonesia