VFUN FAQ

• Q. Video Issues
  If you are experiencing graphical or slow down issues with playing Riders of Icarus one aspect to troubleshoot is your video game and resolution settings.
  
  If you are experiencing issues such as:

  • Artifacts on screen
  • Black or discolored screen
  • Bad framerates
  • Video latency
  • Low video resolution

  One of the first troubleshooting steps is to check your In-Game Resolution. For Riders of Icarus you can achieve this by selecting video or graphical settings from the option screen in the menu of your game. In some cases you may want to make other graphical changes dependent on your video card type and your system specification.
  
  Updating your Drivers:
  To achieve better performance it is necessary to have your graphic drivers up to date. 
  First, you need to find what type of graphics card you have:

  1. Click the ‘Start’ button/Run
  2. Type "DxDiag" (without the quotations) and hit enter
  3. Click the display tab
  4. Your graphics card make is shown next to "Manufacturer" highlighted in red in the image below
  5. The model is next to "Chip Type" highlighted in blue in the image below

  
  Note: You will need full admin access on the computer in order to update your drivers.

  1. Visit the website of your graphics card manufacturer.
  2. Search for your graphics card model & name.
  3. Download graphics drivers.
  4. Run the downloaded installer package.
  5. Restart your computer.

  Microsoft DirectX is included as an integral part in Windows operating systems. You can update DirectX by applying the latest service pack or other updates through Windows Update.

• Q. What are the payment methods for purchasing G-coins?
  There are multiple platforms such as the following:

  • PayPal
  • CreditCard
  • PaySafeCard
  • Paymentwall
  • Razer Gold
  • Playerize
  • Cherry Credits
  • Xsolla
  • Karma Koin

• Q. Do you accept Credit Cards?
  Yes, all credit card information will not be kept and will remain as your own private information.

• Q. Can I make a refund?
  VALOFE will not issue a refund under any circumstances. Please read our Terms of Agreement for more information.

• Q. I am having an issue with the in-game shop, what do I do?
  If you have an issue quickly report your situation to Support Email
  Make sure to let the GMs know about the situation.

• Q. I'm Receiving Error Code: -105 Using Steam Wallet
  For this error, you'll need to contact Steam's Customer Support to resolve this issue. Although you're attempting to purchase G-coins, the transaction is being completed through Steam's server.

• Q. What will happen to our accounts if we did not migrate it? or when the migration ends?
  Once the Migration ends on February 28, 2020, the remaining accounts that are not yet migrated will be deleted and cannot be recovered again.