VFUN FAQ

• Q. If I do the 'Pre-transfer,' can I access VALOFE Riders of Icarus?
  No, you can't play the game yet through your VALOFE account. 
  We will have to shut down the game in order for us to transfer all of your accounts within the day and once we are done you can now use your VALOFE account as your login account in the game.

• Q. I have a permanently banned account, can I transfer the account also?
  Permanent Banned account are not allowed to transfer their Accounts. 
  You have violated TOA and it will not be tolerated. Their accounts cannot be re-opened or cannot be accessed ever again.

• Q. I want to know further update after VALOFE transferring, is there any big change in-game?
  We have prepared plenty of events and changes to make the game better and satisfy our community. 
  The VALOFE Team will do its best to meet all the users’ expectation. With VALOFE’s guidance and support, Riders of Icarus continue to be an enjoyable game.

• Q. Are the posts and images that I uploaded on Nexon America's page also transferred to VALOFE?
  No, posts and images will remain on Nexon America's Page. 
  They cannot be transferred to VALOFE. You can re-post or upload your images in VALOFE to share.

• Q. I don't have a VALOFE Account. What should I do?
  No account? No problem
  
  You can create your own VALOFE account on this website:

  • VFUN Sign-up

• Q. How do I change my Icarus Online password?
  You can use the forgot password option to try and recover your password and you can change your password in this way.

• Q. How do I change my email address?
  You can change your email address for your account on your VFUN profile.

• Q. I forgot the e-mail/ID I used to log in. What do I do?
  Forgot your email/ID?

  • Ask the GMs and provide your Character name and Server
  • Or you can send your concern to:
    • Support Email
    • Discord
    • Forums

• Q. My account has been hacked!
  If your account has been hacked quickly report your situation to Support Email.
  Make sure to let the GMs know about the situation.

• Q. How can I delete or deactivate my account?
  Account deletion or deactivation can be done official by sending the concern to Support Email