Support 

VFUN | VALOFE Platform

VFUN FAQ

  • MINIMUM SYSTEM REQUIREMENTS:

    OS: Windows 7 (SP1)
    Processor: Intel Core i3-2120 @ 3.3GHz or higher / AMD A8-5500 @3.3GHz or higher
    Memory: At least 4 GB RAM
    Graphics: GeForce GTX 260 (1GB) or better / Radeon HD 7670 (1GB) or better
    DirectX: Version 9.0c or higher
    Network: Broadband Internet connection 
    Hard Drive: At least 30 GB of free space 
    Sound Card: 16-bit Sound Card

    RECOMMENDED SYSTEM REQUIREMENTS:
    OS: Windows 7 (SP1) or later 
    Processor: Intel Core i5-2500K @ 3.3GHz or higher / AMD FX-6200 @3.3GHz or higher
    Memory: At least 4 GB RAM
    Graphics: GeForce GTX 460 (1GB) or better / Radeon HD 6870 (1GB) or better
    DirectX: Version 9.0c or higher
    Network: Broadband Internet connection 
    Hard Drive: At least 30 GB of free space 
    Sound Card: 16-bit Sound Card

     In addition, you can click on the “Can you Run it” tool to test your system to see how it stacks up to the minimum specifications.
  • A wireless connection can become difficult to troubleshoot due to potential interference from radio signals or the environment. Sometimes this will cause lag or intermittent connection issues. Connecting to a wired (Ethernet) connection will not only help us eliminate a troubleshooting step, but will also make a connection more stable.  
    If you have both wired and wireless connections available, you can prioritize your wired connection by performing the following steps:
  • If you are receiving a continual circular loading animation after clicking "Play", then you will need to:
    • Re-launch the Nexon Launcher.
       
    • Log out of the Nexon Launcher by clicking on the small arrow near your profile portrait, and click "Exit."
       
    • Re-open the Nexon Launcher and enter your account credentials to log in.
  • Getting a process list will help us see what programs you are running that may be interfering with the game. Please follow this simple guideline to get a process list and send the results to us. 
    • Press the Window Key
       
    • Type cmd in the search bar and click "Ok". 
       
    • Highlight and copy the following text: tasklist /v > "%USERPROFILE%\desktop\Process.txt"
       
    • Paste this into the cmd window (black box with white letters) by right-clicking and selecting "Paste". Do not use the Ctrl+V shortcut as it will not work!
       
    • Press Enter
       
    • Wait 10 seconds while a text file with the Process list is created. 
       
    • You should find a Process.txt file on your desktop. 
       
    • Attach Process.txt when you reply to the ticket. NOTE: Please do not paste the plain text into the ticket.
  • Getting a traceroute will help us determine if you have a stable connection from your location to the server. Follow these directions to get a traceroute and send us the results. 
    1. Press the [Windows Key] on your keyboard.
       
    2. Type cmd in the search bar and click "Ok". You should now see a black window with white letters.
       
    3. Type in the following or copy the following line: (tracert maplestory.nexon.net) > "%USERPROFILE%\desktop\Tracert.txt"
       
    Note: Paste this into the cmd window (black box with white letters) by right-clicking and selecting "Paste." Do not use the Ctrl+V shortcut as it will not work.
    A text file with the Tracert log will be created on your Desktop when it finishes. Please check that the command ran properly - if Tracert.txt contains a single line, it did not run properly. Attach Tracert.txt to your ticket. 
  • Sometimes when troubleshooting a problem we may ask you to submit a DxDiag report to view your system information to help determine the cause of the issue.
    A DxDiag report is the result of the execution of the DirectX Diagnostic Tool (dxdiag.exe). These results are very helpful in troubleshooting technical concerns with a computer.
    Here are the steps to create a DxDiag Report. 
    In Windows 7:
    1. Click on the "Start" Button.
       
    2. In the Search Box type dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
       
    3. Click on “Save all Information.”
       
    4. Save the information to your Desktop, keep the file name as is.
       
    5. Attach the file to the Support Ticket.
     
    In Windows 8, Windows 10:
    1. Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
       
    2. In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
       
    3. Click on "Save all Information."
       
    4. Save the information to your Desktop, keep the file name as is.
       
    5. Attach the file to the Support Ticket.
    To attach a DxDiag file in a support ticket, use the "attachments" section while submitting your ticket. Click the "Add File or drop files here" button, then navigate to the folder where you saved the DxDiag file. Select the file, then click the "Open" button. The file has successfully been attached to the ticket when you see the file name below the "Attachments" section.
  • Follow these steps to perform a clean boot:
    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and then Press "Enter" to launch the System Configuration Utility.
       
    2. Click the "Services" tab and then check the "Hide All Microsoft Services" box and click "Disable All" (sometimes this box is gray, if it is that is fine).
       
    3. Click the "Startup" tab and then click "Disable All" then click "OK".
       
    Once this is done restart your computer and then launch the game to see if you are still experiencing issues.
    Please keep in mind that doing a “Clean Boot” is a troubleshooting step not a solution. If some programs you have installed have been disabled, we can re-enable them later.
    If you see the System Configuration Utility, check the box "Don't show this message" and then click "OK".
    During this troubleshooting phase you are monitoring your computer while in the Clean Boot environment. If you do not get the same issues during this phase, it indicates that the problem is related to one of the applications or services you have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.
  • If you run into issues with running Riders of Icarus and receive any error related to Microsoft Visual C++ Redistributable Package, downloading these files should resolve your issue.
    Below you will find four separate links to the Microsoft website containing additional information for these packages, which you will need to download and install, as this will ensure all of the proper packages are installed.  
    If you continue to experience problems running the game, please submit a ticket using the Submit Request button and include a screenshot of the error. 
  • Release / Renew IP:
    Expired IP addresses or other issues with a computer's current IP address lease are often the reason for network connectivity issues. When you type "ipconfig /renew" into the command line, that command orders your DHCP client to renegotiate an IP address lease with the DHCP server on your router.
    This will either renew your current local IP address with the router or get your computer a new local IP address if the router hasn't already re-assigned the current address. 

    Flushing DNS: 
    The DNS (Domain Name System) cache contains all the information needed to convert a domain name into it's IP address which is used to request information from the server. If you are having connectivity problems (disconnection or lag) clearing out this cache (called 'Flushing') can help resolve the issue or improve your connection.
    1. Press the Windows Key (the key on the left side of the spacebar, between ctrl and alt).
       
    2. Type cmd
       
    3. Right-click the Command prompt shortcut and select "Run as Administrator" from the drop down menu. You should now see a black window with white letters.
       
    4. Type ipconfig /release in the command prompt.
       
    5. Press [Enter]
       
    6. Type ipconfig /renew in the command prompt.
       
    7. Press [Enter]
       
    8. Type ipconfig /flushdns in the command prompt
       
    9. Press [Enter]
       
    10. Close the command prompt and attempt to make a connection.
  • If you are experiencing graphical or slow down issues with playing Riders of Icarus one aspect to troubleshoot is your video game and resolution settings.

    If you are experiencing issues such as:
    • Artifacts on screen
    • Black or discolored screen
    • Bad framerates
    • Video latency
    • Low video resolution
    One of the first troubleshooting steps is to check your In-Game Resolution. For Riders of Icarus you can achieve this by selecting video or graphical settings from the option screen in the menu of your game. In some cases you may want to make other graphical changes dependent on your video card type and your system specification.

    Updating your Drivers:
    To achieve better performance it is necessary to have your graphic drivers up to date. 
    First, you need to find what type of graphics card you have:
    1. Click the ‘Start’ button/Run
    2. Type "DxDiag" (without the quotations) and hit enter
    3. Click the display tab
    4. Your graphics card make is shown next to "Manufacturer" highlighted in red in the image below
    5. The model is next to "Chip Type" highlighted in blue in the image below

    Note: You will need full admin access on the computer in order to update your drivers.
    1. Visit the website of your graphics card manufacturer.
    2. Search for your graphics card model & name.
    3. Download graphics drivers.
    4. Run the downloaded installer package.
    5. Restart your computer.
    Microsoft DirectX is included as an integral part in Windows operating systems. You can update DirectX by applying the latest service pack or other updates through Windows Update.

Can’t find the answer you’re looking for?
Please click the “Ask a question” button below and we will answer it as soon as possible.