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VALOFE FAQ

  • Approved and adopted by the EU Parliament in April 2016, after a two-year transition phase, effective from May 25, 2018, the General Data Protection Regulation (GDPR) will be exercised in the EU territories.
  • The General Data Protection Regulation (GDPR) is the EU regulation on data protection and privacy that covers all individuals in the European Union. The GDPR aims primarily to give individuals control over their personal data and simplify the regulatory environment for businesses by unifying the laws within the EU. The GDPR does not require national governments to pass any enabling legislation and, therefore, it is directly binding and applicable.
  • The GDPR affects all EU customers, as well as companies located in the EU. We at VALOFE want to make sure that we provide all of our users with the rights that the GDPR introduces, e.g., we inform you about how we are using your data in detail in our new version of the Privacy Policy, we will provide you with access to your personal data or delete your account (deleting personal data about you) upon your request.
  • When a user’s data is processed, they are considered as the “data subject” under the GDPR. If you check out the GDPR document (here ), on Chapter 3 “Rights of the data subject”, it lists your rights and explains how you can exercise them. In other words, it describes that you have the right to receive transparent information about how your data is used, receive access to a copy of your data, and request correction and deletion of your personal data. We won’t be collecting more personal data or use your personal information differently from before and instead, we are making it clearer on the information we collect.
  • In order to give complete freedom and protection of your personal information, we are implementing this for all of our users even if you are playing from outside of the EU because we wish to respect the rights granted to you with regard to your personal data under the applicable laws in your territory while at the same time provide you with the rights that the GDPR implements. It is completely your choice to which extent you wish to use, and the rights do and will not create any additional obligations for you.
  • VALOFE stores certain data that is considered to be “personal” under the GDPR. It doesn’t mean the same data will fall under “personal data” or a similar definition under other countries’ laws. Still, even if you are from outside of the EU, we use the data in accordance with the GDPR and provide you with such rights with regard to your data, as the GDPR may require.
  • To learn which categories of data VALOFE stores about you, please refer to the new version of our Privacy Policy available here . To get a copy of the personal data we store about you as the data controller, please use the “Export Personal Data” tool available in your “My Info”.
  • If you request data export, you will get a copy of such data as your personal data such as your ID, email, date of birth, registration date, registration IP, etc.
  • The new version of the Privacy Policy enters into force on May 25, 2018, i.e., on the same day as the GDPR. The functionality described in the new version of the Privacy Policy will become available soon after that.
  • The new version of the Privacy Policy and Terms of Agreement enters into force on May 25, 2018 on the same day as the GDPR. Therefore, our Privacy Policy and Terms of Agreement will be updated as of the effective date.
  • As of May 25, 2018, according to Article 21 of the GDPR, you will be able to use your right to object such use of personal information. If you wish to object the use of such personal information, you may inquire a ticket with us through our “My Inquiries” page and we will pass it to the appropriate department for proper processing or you can use the account deletion tool to remove all of your personal data from our database.
  • Yes. We share your data with third parties. The GDPR does not forbid such sharing as long as we have a proper ground for such sharing. We would like to be clear about the purposes of sharing your data with third parties and types of third parties by checking our new Privacy Policy available here from May 25, 2018.

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