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VFUN | VALOFE Platform

VFUN FAQ

  • On May 3, 2021, Papaya Play will hand over the publishing responsibilities for the Dekaron service to VFUN. The publishing of Dekaron is migrating to Valofe Global Ltd. from Vertigo Games International Pte. Ltd.
  • Papaya Play will no longer be responsible for/or involved with the live operations of Dekaron, this will now be managed by Valofe VFUN.  

    Dekaron will no longer be available in Papaya Play starting from the maintenance on May 3, 2021.
  • Any platform run by Papaya Play such as the current website, official forums, and social media channels will likely be closed down or repurposed along with the current player support process. Game localization, customer support, and all other publishing responsibilities will be handled directly by Valofe VFUN.
  • Your account will remain unaffected as long as you request an account transfer. All your progress and account data will be available on the new service. During this process, all your data will be handled with care. 

    When the migration period expires on August 2, 2021, all Dekaron game data in Papaya Play will be terminated and the migration will no longer be assisted. In line with this, Papaya Play cash will not be transferred.
  • One Papaya Play Dekaron account can be matched and migrated to one VFUN account. Your VFUN account needs to have no previous Dekaron data when you apply for account migration after the maintenance on May 3, 2021.
  • Any full account that is in good standing can opt-in for the account migration. If your account was permanently banned for any reason, you will not be able to transfer it.
  • Right now, it’s business as usual. The operation and service will continue without change as we work on the handover in the background. We will still be updating content in the same way and in partnership with the developers to keep the game fresh and exciting over the next few months.
  • Unfortunately it is in general not possible to switch from one server to another. This technical restriction continues to apply during the transfer process.
  • The data transfer will be an opt-in process, so any inactive accounts that do not opt-in will not have their data transferred.
  • Migration of data will still be available until Aug 2, 2021

    After this migration period, transferring of data will no longer be available. All data not migrated by this period will be permanently deleted. 

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