VFUN FAQ

• Q. The game launcher says "Under Maintenance."
  The game launcher status is displayed as "Under Maintenance" when accessed outside of the testing period.
  
  Once a CBT schedule has been decided, it will be announced through the official channels of Bless Unleashed PC.

• Q. Sometimes the game is suddenly closed(crashing).
  If you run the game client together with software that uses Steam overlay or runs with overlay in the background of your PC, the game client might crash due to a crash with the overlay from the software.
  
  Here are the main software that runs with an overlay in the background.
  
  - GeForce Experience
  - TeamSpeak
  - Origin in-game
  - FPS counter
  - Asus GPU Tweak II
  - MSI after burner
  - EVGA Precision
  - Shadowplay
  - Aura for ASUS
  - Riva Tuner OSD
  - Riva Tuner statstics
  - GeForce Experience
  - Radeon ReLive
  - Volcemeeter FRAPS
  - OBS studio
  - Razer Synapse 3
  - Razer Cortex
  
  If you have software that runs with an overlay in the background such as above,
  kindly close the software before running the game client.
  
  Thank you.

• Q. Can I still use the beta app used during the Final Test?
  The client used during the Final Test is different from the client for the official launch.
  Kindly remove the previous client and reinstall the current version.
  
  Thank you.

• Q. Sometimes the game stops while playing.
  If the game stops while playing, one of the possible causes is the current power option of the hard disk.
  
  We advise you to follow the steps below.
  
  [Prevent Hard Disk from going to Sleep]
  
  1. Go to Start > Settings > System > Power & sleep > Additional power settings
  2. Click  “Change plan settings” on your current power plan.
  3. Click “Change advanced power settings”.
  4. Expand “Hard disk” and expand “Turn off hard disk after” again.
  5. Change the setting for “On battery” and “Plugged in” to 0.
  6. Then, your hard disk will be prevented from going to sleep.
  
  Thank you.

• Q. Where can I purchase Founder's Pack?
  Founder’s Pack consists of 3 types, and you can purchase it in the Steam Store of Bless Unleashed PC.
  
  ▶ Steam Store
  
  You can also purchase the Founder’s Pack on the official website when the game is launched on the official platform.

• Q. Where can I purchase Lumena and Premium Pack?
  You can purchase Lumena and Premium Pack on the purchase window that appears by clicking the “Web Store” button in the game.

• Q. Please refund DLC purchased in Steam.
  As DLC refund follows the Steam policy, kindly contact Steam Customer Support.
  
  Steam Customer Support  -  https://help.steampowered.com/

• Q. Please refund Lumena purchased in Steam.
  As a refund follows the Steam policy, kindly contact Steam Customer Support.
  
  Steam Customer Support  -  https://help.steampowered.com

• Q. Please refund a Premium Pack purchased in Steam.
  As a refund follows the Steam policy, kindly contact Steam Customer Support.
  
  Steam Customer Support  -  https://help.steampowered.com/

• Q. Can I purchase all the 3 Founder’s Packs in one account?
  You can purchase all the 3 Founder’s Packs(Deluxe, Exalted, Ultimate) in Steam with one account.
  However, you can purchase only once per type.
  
  Thank you.