VFUN FAQ

• Q. Where can I purchase Founder's Pack?
  Founder’s Pack consists of 3 types, and you can purchase it in the Steam Store of Bless Unleashed PC.
  
  ▶ Steam Store
  
  You can also purchase the Founder’s Pack on the official website when the game is launched on the official platform.

• Q. Where can I purchase Lumena and Premium Pack?
  You can purchase Lumena and Premium Pack on the purchase window that appears by clicking the “Web Store” button in the game.

• Q. Please refund DLC purchased in Steam.
  As DLC refund follows the Steam policy, kindly contact Steam Customer Support.
  
  Steam Customer Support  -  https://help.steampowered.com/

• Q. Please refund Lumena purchased in Steam.
  As a refund follows the Steam policy, kindly contact Steam Customer Support.
  
  Steam Customer Support  -  https://help.steampowered.com

• Q. Please refund a Premium Pack purchased in Steam.
  As a refund follows the Steam policy, kindly contact Steam Customer Support.
  
  Steam Customer Support  -  https://help.steampowered.com/

• Q. Can I purchase all the 3 Founder’s Packs in one account?
  You can purchase all the 3 Founder’s Packs(Deluxe, Exalted, Ultimate) in Steam with one account.
  However, you can purchase only once per type.
  
  Thank you.

• Q. I purchased a paid product / Lumena product, but I cannot find it.
  When you purchase a paid product or Lumena product, the product will first be stored in the “Premium Bag”.
  
  Esc > Bag > Premium Bag
  
  If you use the product in the Premium Bag, the product item will be stored in the current character or the character’s currency will increase.
  
  ※ As Lumena is managed by account, the Lumena will increase regardless of the region, server, and character when you use the Lumena product in the Premium Bag.
   

• Q. What happens if I purchase “Premium Benefits” multiple times?
  If you purchase “Premium Benefits” multiple times, the period of effects will stack as much as you obtained.
  
  Ex) If you purchase “Premium Benefits (7 Days)” while you already have “Premium Benefits (7 Days)”, the total period is 14 days.
  
  Thank you.

• Q. Can only one character receive the Founder’s Pack?
  When you purchase the Founder’s Pack, all characters in your account will receive items/effects.
  
  Note that this also applies to the newly created characters within the period.
  
  Thank you.

• Q. I purchased a paid product / Lumena product, but I cannot find it.
   
  When you purchase a paid product or Lumena product, the product will first be stored in the “Premium Bag”.
  
  Esc > Bag > Premium Bag
  
  If you use the product in the Premium Bag, the product item will be stored in the current character or the character’s currency will increase.
  
  ※ As Lumena is managed by account, the Lumena will increase regardless of the region, server, and character when you use the Lumena product in the Premium Bag.