VFUN FAQ

• Q. I already have an VALOFE account. Do I still need to register for a new one to play Black Squad on Steam?
  The Steam version of Black Squad can only be played by logging into the Steam account.
  If you are not a Steam user, please sign up for the Steam.

• Q. My Steam Account is Stolen!
  Please visit Steam support through the link below:
  https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

• Q. How to Request to Delete My Account
  Please submit a ticket here, then we will ask your reply with your consent to make sure you really want to delete.
  Please note all records and obtained goods in your account will be gone and you renounce the right to claim them.

• Q. Top-up
  You can purchase in-game cash called 'Bullets' with the Steam Wallet at the moment. Just make sure that Steam Overlay is turned on.

• Q. Can I Trade/Market Black Squad Items?
  Black Squad does not allow a trade or market of an item.
  Please find the details here: https://steamcommunity.com/games/550650/announcements/detail/2910974785794897999

• Q. Is there any Wall of Shame or ban list?
  No. No name shaming.

• Q. How do I fix [2] [9] [3] error?
  The issue may occur when your Internet Service Provider changes your IP address in the middle of process. If you use a dynamic IP, it may be changed by your ISP frequently. Please make sure your Internet service and its quality stable. For more information, contact your ISP.

• Q. I get an error with "0x0000"
  This is a very common Steam Game issue and you should be able to find the fix here: https://support.steampowered.com/kb_article.php?ref=1274-uohk-5653 

• Q. Why is my gun always missing 1 bullet?
  It's a feature of the game. There is 1 extra bullet already loaded in your gun's chamber.

• Q. Can I ask the future update information?
  We may give you a limited answer or no answer regarding in-game or future information, which is not officially announced, including any upcoming update.