If you are still receiving an error message or are otherwise unable to redeem your code after reading this FAQ, please contact Customer Support.
Q. I entered my Promo Code and double-checked but it's still not being accepted. What am I doing wrong?
Make sure you entered your code in ALL CAPS.
The field is case-sensitive and won't accept codes entered in lower case. In addition, make sure there are NO SPACES between characters in your code.
Please take some time to play Atlantica Online before buying GCOINS.
We want to make sure that players understand how the game works before purchasing from our Item Mall.
Once you have met the minimum level requirements(level 80) you will be able to purchase GCOINS and gain access to our Item Mall.
Items purchased from the Item Mall can be retrieved from the Item Mall Pickup in-game.