Support 

VFUN | VALOFE Platform

VFUN FAQ

  • This error message is typically related to an unsupported video card.
    First make sure your computer meets the minimum system requirements listed here.
    If the requirements are met, please update your drivers as well as DirectX.

  • There could be many reasons why your gameplay is choppy.
    To fix this problem, try lowering your screen resolution, adjusting your graphics settings, and updating your video card drivers.
    If you have tried all of the above and the issue persists, one recommendation we can give you is to try to defragment your hard drive.

    For Windows XP:

    1. Click on the Start button, go to All Programs then Accessories then System Tools then Disk Defragmenter.
    2. Select the C:drive(or whatever hard drive is your default).
    3. Click the OK button to start.

    For WIndows Vista:

    1. Click on the Start button > All Programs > Accessories > System Tools > Disk Defragmenter.
    2. Select the C: drive.
    3. Click the Defragmentation button to start.

  • This error message is most often caused when the game is running on a system with multiple languages installed.
    For Windows XP users, please follow these steps to resolve the issue:

    Note: These instructions are for Windows XP users only.

    1. Open the Window's Control Panel.
    2. Choose "Regional and Language Options".
    3. Click the "Advanced" tab.
    4. Under the setting "Language for non-Unicode programs", select "English (United States)".
    5. Apply the changes and you should be prompted to restart your computer.

    After your computer has restarted, you should be able to enter these maps with no problems.

  • Freezes or crashes that occur upon login or during patches are most often caused by interference from processes running in the background of your operating system.
    Please follow these steps to disable the unnecessary processes from running:

    1. Click Start and then Run
    2. Type "msconfig" and select "OK."
    3. When the msconfig box appears, select the Start-up tab.
    4. Select "Disable All" (if you have a wireless mouse and keyboard or wireless internet, leave those things on).
    5. Select "OK" and start your computer.
    6. IF you look at dxdiag again, your pagefile should be much lower (around 200-300mb hopefully).
    7. Try running the game.
    8. If it does not help, go back to msconfig and select "Enable All" to restore your normal startup procedure.

    If the above steps worked for you, try narrowing down the specific process that is causing the problem by going back to msconfig and enabling one process at a time, until you receive the error again.
    If the above steps did not help, please ensure that your firewall is not blocking Atlantica Online.
    You can also add the Atlantica Online website to your list of allowed sites in the security settings of your browser.

    Alternatively, if you are using a router, it should have the option to place a particular computer "DMZ." This will disable network filtering.
    For instructions on how to do this, you will need to contact your router manufacturer or consult your router handbook.
    Usually this information can be found on their website.

  • If you received a CRC(or Cyclic Redundancy Check) during the installation of Atlantica Online, it is most likely due to a bad download.
    Try the following measure before you consider re-downloading the client again:

    Disable all background applications prior to installing

    For Windows XP:

    1. Press Control + Alt + Delete to bring up the Task Manager.
    2. Under the Applications Tab close down every program.

    For Windows Vista:

    1. Right-click on the Taskbar.
    2. Select Task Manager.
    3. Click the Applications tab.
    4. Select each program listed and click the End Task button.
    5. Once all the programs are closed you can try the game once again.

  • This problem is probably caused by an operating system incompatibility issue. Please check your game's compatibility mode as follow:

    If compatibility mode is turned off, try changing your compatibility to Windows XP.

    Right click on the game icon located on your desktop.
    Click on the Compatibility tab.
    Change the Compatibility mode by checking the box for "Run this program in compatibility mode for:"
    Choose Windows XP from the drop down list.

    If compatibility mode is already turned on, try turning it off.

    Right click on the game icon located on your desktop.
    Click on the Compatibility tab.
    Uncheck the box for "Run this program in compatibility mode for:"

    If these solutions do not solve your problem, try playing only in full-screen mode.

  • If you receive this message, check to see if the servers are down for maintenance.
    Scheduled maintenances are posted here If the servers are up, you are probably being blocked by a firewall or an anti-virus program.
    Double-Check that Atlantica.exe and AtlanticaRun.
    exe are on the exceptions list for your anti-virus and firewall programs.
    If you are unsure of how to do this, please visit the software publisher's website.

    If you have added both. exe files to your exceptions list and are still receiving this message, please file a Customer Support ticket here with the following details:

    A list of any frirewalls and anti-viruses that you are running.
    The type of internet connection that you have.
    If you are using a router, provide the make and model information.
    Any other information that you believe is relevant.

  • At this time there is no Mac-compatible version of Atlantica Online.
    However, there are programs that will allow you to run PC-only programs on an Apple computer.
    For more information, you can visit www.apple.com

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