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VFUN | VALOFE Platform

Game Operation Policy

Ⅰ. Introduction

All players registered to VALOFE are required to honor the rules outlined below.

  • Players who do not comply with the rules shall be denied use of VALOFE services depending on the degree of the violation.
  • Breaching the rules multiple times shall result from a severe sanction up to a permanent suspension from our services.
  • In accordance with our privacy policy, any case regarding rule violation shall only be handled between VALOFE and the player. We shall not disclose information and provide any explanation, justification, or proof regarding any action dealt against another account or their owners.
  • VALOFE may inform the account owners of why their account was sanctioned but is not required to do so.
  • The following rules are affiliated with the VALOFE Terms of Service, EULA, and Privacy Policy located here:
  • The The code of conduct presented may not be comprehensive, however, VALOFE reserves the right to change it at any time and without prior notice. It’s the responsibility of the player to regularly check for updates of the game rules.

Ⅱ. Account Responsibility

  1. Account Security

    In accordance to the EULA, all users and owners of VALOFE accounts are responsible for all activity and security of their accounts.
    • Account Sharing
      Any forms of transfer or sharing of account details to another party is strictly prohibited. The owner of the account is responsible for any activity that may take place on their account. Upon the discovery of a shared account, the said account loses any claim of support from VALOFE.
    • Account Hacking/Compromised Accounts
      VALOFE defines hacking as: use of any illegal software or material that contain any automated programs, macros, third-party bots, scripts, phishing site, viruses, worms, defects, date bombs, devices, computers, scripts on the Website(s), Game(s), Service(s). In the case of a hacked account, VALOFE will not recognize an account as “hacked” if the incident is caused by player negligence.
      Other parties who took part of such activities stated above shall be penalized accordingly. Players who have benefited from these activities with consent or otherwise may be considered accomplices.
  2. Investigations

    Owners of compromised accounts may file a ticket within one (1) month of the incident. The investigation of compromised accounts may take at least two (2) to three (3) weeks and may be extended depending on the severity of the case.
  3. Restorations

    Item removal, deletion, or trashing are solely based upon the player’s judgement. VALOFE shall not be able to do restorations of any kind. In the case of a compromised account, items tracked within the week of the incident may be restored.

Ⅲ. Banned Users

  1. Game Block

    Accounts that have been sanctioned a game block may not be able to login to their account until the duration of the punishment unless it is a permanent game block. Players who wish to still be able to play the game may choose to create or register a new account. If the owner of the account thinks the action is inappropriate, he/she may file a complaint via Customer Support and an investigation shall be made. Banned account investigation may take at least one (1) to three (3) days and may be extended depending on the severity of the case.
  2. Billing Block

    Accounts that have been sanctioned a billing block may still continue to play the game but may not purchase from VALOFE’s billing service permanently using the said account. Players who wish to still be able to purchase from the billing service must be willing to create or register a new account from scratch. If the owner of the account thinks the action is inappropriate, he/she may file a complaint via Customer Support and an investigation shall be made. Banned account investigation may take at least one (1) to three (3) days and may be extended depending on the severity of the case
  3. Game Block and Billing Block

    Accounts that have been sanctioned by both a game block and a billing block may not be able to both play the game and purchase from the billing service using the said account until the duration of the punishment unless it is permanent. Players who wish to still be able to play the game or purchase from the billing service should be create or register a new account. If the owner of the account thinks the action is inappropriate, he/she may file a complaint via Customer Support and an investigation shall be made. Banned account investigation may take at least one (1) to three (3) days and may be extended depending on the severity of the case.

Ⅳ. Unblocking of Accounts Banned Before VALOFE

Accounts that have been sanctioned with a game block, billing block, or both may file a ticket for a request to unblock the said account. VALOFE will not unblock any account that have been blocked before the game was relaunched by VALOFE. Owners of the account should take note that VALOFE still reserves the right to deny a request as the unblocking of the account shall be a case by case basis.

USER ABUSE AND PENALTIES

USER ABUSE AND PENALTIES
OFFENSE
DESCRIPTION
1ST OFFENSE PENALTY
2ND OFFENSE PENALTY
3RD OFFENSE PENALTY

Player Harassment
Rude behavior, obscene/sexual remarks, racism,cursing, or
aggressive, harassing behavior including derogatory and/or hateful comments that
are sexual, racist, offensive to a specific gender, religion or creed,
flamebaiting and anything that can be considered as inflammatory or as such with
the same intent
1-Day Ban
3-Day Ban
7-Day Ban and any further reports will be impose longer suspension
periods OR Permanent Ban (at the GM’s discretion)

Inappropriate Names
Using an in-game name for a character, Clan or anything displayed
or can be viewed by other players which are obscene,sexual, racist, implied or
otherwise offensive, as well as those deemed derogatory by an authorized
personnel
1-Day Ban
7-Day Ban
14-Day Ban and any further reports will be impose longer
suspension periods OR Permanent Ban (at the GM’s discretion)
Insult/abuse towards the Company or its personnel
Any negative act, comment or criticism that is directed towards
the Company or its personnel which are not constructive, or are derogatory,
insulting and abusive in nature
Warning
3-Day Ban
7-Day Ban and any further reports will be impose longer suspension
periods OR Permanent Ban (at the GM’s discretion)
Libel, Slander or False Rumors against the Company or its
personnel
Any false information being disseminated that damages the
reputation of the Company or its personnel
Warning
3-Day Ban
7-Day Ban and any further reports will be impose longer suspension
periods OR Permanent Ban (at the GM’s discretion)
Account Sharing
The act of sharing one’s account information to another party
regardless of intent or reason
Warning
Permanent Ban

Disrupting an In-game Event
The act of intentionally disrupting an event hosted by a GM
Warning
1-Day Ban
3-Day Ban and any further reports will be impose longer suspension
periods OR Permanent Ban (at the GM’s discretion)
Using Hacking Tools
Using a third-party program, game client modification or other
illegal means to play the game in a manner that is not intended by the
developers and results to an unfair advantage over other players
7-Day Ban OR Permanent Ban (GM’s discretion)
30-Day Ban OR Permanent Ban (GM’s discretion)
Permanent Ban
Botting
Use of third-party software to perform automated game operations
that are not intended by the developers
Permanent Ban


Sound/Graphical Modification
Alteration of game client files not necessarily intended to cause
an unfair advantage over other players. This includes in-game elements that are
not part of the game’s core features or design
Warning (GM’s discretion)


Bug Exploitation
Deliberate abuse of gameplay, character, interface, item, quest,
non-player character (NPC) bugs or glitches; Dissemination of information
regarding known and acknowledged bugs/glitches for the intent of exploitation
7-Day Ban and the deletion of the item(s) and/or in-game currency
obtained using said method OR Permanent Ban (GM’s discretion)
30-Day Ban and the deletion of the item(s) and/or in-game currency
obtained using said method OR Permanent Ban (GM’s discretion)
Permanent Ban
Inappropriate Advertising
Promoting third-party websites, selling In-game currency, or items
for Real Money
3-Day Ban OR Permanent Ban (GM’s discretion)
7-Day Ban OR Permanent Ban (GM’s discretion)
Permanent Ban
Account Selling
Selling accounts in exchange of real money or other form of
currency.
60-Day Ban
Permanent Ban

Advertising Illegal Methods
Advertising, sharing and selling of third-party programs, websites
or hacking methods
Permanent Ban


Illegal Trading
Successful exchange of real money for in-game content or services
in any capacity
30-Day Ban OR Permanent Ban (GM’s discretion)
Permanent Ban

Account Hacking
Any unauthorized access to another player’s account regardless of
how the account information was obtained
Permanent Ban


Scamming
Obtaining in-game items and/or currency by means of deception or
false advertising
7-Day Ban and the deletion of the item(s) and/or in-game currency
obtained using said method OR Permanent Ban (GM’s discretion)
14-Day Ban and the deletion of the item(s) and/or in-game currency
obtained using said method OR Permanent Ban (GM’s discretion)
Permanent Ban
Impersonating GM or Company Staff
Introducing themselves as a member of the GM/Mod Team or as
company staff
Warning OR Permanent Ban (GM’s discretion)


Claiming relation to a GM or Company Staff
Claiming they personally know a member of the GM team or the
company’s staff
Warning OR Permanent Ban (GM’s discretion)


Impersonating another user/player/person
Player claiming the identity of another existing player
7-Day Ban
14-Day Ban
30-Day Ban OR Permanent Ban (GM’s discretion)
Deceiving a GM or Company Staff
Any attempt to present innacurate or falsified data to obtain
information or coerce a GM or a Company personel
Warning
Permanent Ban

Perjury
Reporting of false incidents and/or framing another player in the
process
Warning
7-Day Ban
14-Day Ban and any further reports will be discarded OR Permanent
Ban (GM’s discretion)
Chargeback
Unauthorized chargeback is a reversal, withdrawal or a return of
funds to a customer which is influentially initiated by the user or by the
issuing Bank
Temporary/Permanent ban for Billing and In-game (Depends on the
case and result of investigation)
Temporary/Permanent ban for Billing and In-game (Depends on the
case and result of investigation)
Temporary/Permanent ban for Billing and In-game (Depends on the
case and result of investigation)